Changes to Ordering Repeat Medication

Posted on:

We no longer accept medication requests by email from patients. If you are aged 16+ years and have access to our online services (SystmOnline) or the NHS App, please request your medication via this service.

Requests received this way are automatically and immediately assigned to the appropriate member of staff enabling us to provide a quicker and more efficient prescription service.

Alternative ways to order your medication are via the pharmacy of your choice, by post or hand delivery or through our website via Request Medication Online.

These alternative methods are all available to patients aged 0 to 16 years.

If you wish to register for SystmOnline, please produce photographic ID to our reception to enable us to provide you with a username and password. If you need your existing username and/or password to be re-issued please contact our reception team.

For help with the NHS app (managed by NHS Digital), please visit

If you do email a request to us you will receive a standard response informing you of the actions you will need to take.